Question 1

How long does shipping take?

Accepted Answer

Standard shipping within the contiguous US takes 5–7 business days. Express shipping (2–3 business days) is available at checkout. International orders typically arrive within 10–14 business days depending on customs processing.

Question 2

What is your return policy?

Accepted Answer

We offer a 30-day hassle-free return policy on all unused items in original packaging. Simply initiate a return through your order history, and we will provide a prepaid label. Refunds are processed within 5–7 business days after we receive the item.

Question 3

How do I track my order?

Accepted Answer

Once your order ships, you will receive an email with a tracking number and carrier link. You can also view real-time tracking in your Novacart account under Order History.

Frequently Asked Questions

Shipping & Delivery

Returns & Refunds

Order Tracking

Products & Care

Account & Orders

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